Frequently asked questions
Useful facts in one place
We are reachable every working day from 8 am to 6 pm, and from 8 am to 4 pm on Saturdays at +36 20 9444 233 and +36 72 450 681.
You can also email your questions to our technicians, but for maximum efficiency, we ask our clients to submit their defect reports by phone. In the event of a telephone defect report, we can immediately answer any questions you may have, obtain the information required for a successful repair, and schedule the best possible repair appointment for our customers.
On Saturdays we are available for repairs and inquiries from 8am to 4pm.
The speed of repairs will be greatly increased if we know what type of device is defective, as we will arrive on site with the necessary replacement parts. So, if possible, please provide all the details (e.g. type of refrigerator or washing machine, description of the fault, how long ago the fault occurred, etc.), but even if you do not have the necessary data available, we will still take the order.
Typically, the device will be repaired on the same day you contact us. We can be on site in Pécs within 1 hour.
If we are unable to complete the repair the first time due to lack of replacement parts, the travel costs for the second appointment will not have to be paid by our customers in Pécs.
In Pécs, we charge flat rate travel costs. Outside of Pécs, we are currently charging 100 HUF + VAT / km (round trip) to our customers.
During the telephone consultation, our colleague informs our customer if he concludes from the description of the fault that the machine must be turned off to prevent more serious defects, but in most cases that is not necessary. Many defects can only be identified if the device is running.
Yes, 99% of repairs are made at our customer’s home. Rare service repairs that cannot be carried out on site are completed in our workshop, usually within two days’ time.
Yes, we have the necessary equipment to transport any device.
Any parts of the device that are removed during the repair are the property of the customer, so they will only be disposed of on request. Hazardous waste (such as coolant) is collected as required by law and must not be disposed of in the environment or left on site.
No, transport and disposal of hazardous waste generated during repair is free of charge.
Of course, we can issue an invoice for all of our services. We also issue a worksheet without request, including a warranty.
Of course, we offer warranty for all the work we do and the parts we install, which are recorded on the worksheet. The warranty period is 1 to 3 years, depending on the nature of the repair and the parts installed.
All orders, whether small or large, are welcome.
We place a special emphasis on ensuring that all our technicians are well qualified. In addition, they undergo training in manufacturer-organized courses. Our leading mechanic has been working in the profession since 1980, but even our youngest employee has more than 15 years of experience.